There is no such thing as a Stupid question. Review our detailed list of the Most Frequently Asked Questions we receive, and the answers to all of them. If you don’t find the answer you are looking for please click the HELP icon at the top of any AussieBid Page and send us a message. Alternatively, you can click this link: http://www.aussiebid.com.au/helpdesk/

Helpdesk is at your service 365 days a year.

Helpdesk Hours are:

Monday – Friday 10AM – 1AM (AEST)

Saturday & Sunday 11AM – Midnight (AEST)

Aussiebid is staffed 24/7 but your questions are only responded to within the hours stated above.

Please bear in mind that although we strive to answer your questions within one hour, there are times when a response may take 3 hours or somewhat longer.

Your opinion counts, and we'd love to hear it. Feel free to contact us with any suggestions or requests you have about this site. Categories, functions, feedback, or whatever comes to mind This site was created from the suggestions of thousands of people just like you. This is YOUR community, and we want you to feel safe and comfortable here. To send suggestions please click the HELP icon at the top of any AussieBid Page and send us a message. Alternatively, you can click this link: http://www.aussiebid.com.au/helpdesk/

If you couldn't login, did you receive any error messages when you tried to login to your account? If yes you can always retrieve your login password at http://aussiebid.com.au/lostpass.php

If the login page just repeats itself without any error messages, you need to do the following in your browser:

1) set the Security setting to Medium (Tools>Internet options>Security tab; Set it to Medium or press Default Level button) Or

2) Add www.aussiebid.com.au in cookie accepted site list (Tools>Internet options>Privacy tab; click 'Site...' button to add our site into the list)

After that you need to close the old windows and open your browser in a new window, and then the new settings will be effective. Now you should be able to login to our site.

If you recently installed or enabled a personal firewall on your computer please configure these settings within the software according their manuals. Normally these programs will change your default security settings in your browser.

If you are still unable to Login contact HELPDESK. http://www.aussiebid.com.au/helpdesk/

Yes, any registered users can participate our affiliate/referral program. You will get credit in your account if you refer your friends to our site. Also We pay you commission of sales made by sellers you refer. For further details about our affiliate/referral program please visit Visit http://aussiebid.com.au/membersarea.php?page=cma_invitefriends

Being verified on AussieBid is free and easy. Our AussieBid SafeBuy (ASB) program is a voluntary initiative designed to provide an innovational service to our users at AussieBid.com.au Our users benefit because AussieBid SafeBuy program (ASB) builds up trust between buyers and sellers at our marketplace. This program is a part of our safe trading guide through our auction service as the AussieBid SafeBuy program (ASB) icon will be displayed on your auction, profile and feedback pages. It is a better alternative to having your Credit Card details on file. This is a positive step enabling our members to trade with greater safely on AussieBid and will give both buyers and sellers greater confidence in their dealings with other members. Details of the ASB Program are found here: http://aussiebid.com.au/safebuy.php

Go to the login page and click on Forgot your password?
There you will be asked to provide your registered Nickname and Email Address. You will then be sent an email instantly that will contain a temporary password. It is safer to type in your new password rather than cut and paste it as sometimes spaces are included. All passwords are case sensitive. After you login satisfactorily, you may change your password from MY ACCOUNT > Personal Information.

You may change your Nickname/Username at any time by contacting Helpdesk http://aussiebid.com.au/helpdesk/
AussieBid discourages members from frequently changing their Nickname as it is how others come to recognize you. Continuously changing your Nickname might lead other members to believe that you have something to hide. You should choose a Nickname that will suit you for the long duration of your membership with Aussiebid. Please note that we reserve the right to delete inactive accounts from our database after three months of inactivity.

First, you need to Register . Then, you will have to "verify" your membership if you sell items above $25.00 in value. Details of the ASB Program are found here: Aussiebid Safebuy Program .

AussieBid does not charge listing fees. Our revenue is derived from low Final Value Fees (Success Fee) and from enhancements to promote listings. For a full list of our Fees please visit Site Fees page.

Effective 1st January, 2008 all Sellers wishing to list items on AussieBid.com.au will be required to fund their accounts so that they are in credit at all times.

Having seller's accounts in Credit Mode will vastly reduce our accounting costs and enable us to continue offering extremely low Final Value Fees on successful sales resulting in a win/win situation for buyers and sellers alike.

In order to encourage sellers to operate in Credit Mode we offer some great incentives.
To learn more about the incentives please login and visit our Credit Centre.

Final Value Fees (FVF) are a minimal percentage(%) of each sold item on AussieBid.

AussieBid fees may be paid by cheque, Australian Money Order, Direct Deposit, Internet Banking, PayPal or Moneybookers.com. Invoices are sent electronically on the first day of the month and payment is due by the 15^th of the month. If your account falls 30 days in arrears your account may be suspended until payment is made.

If you are unable to contact the winning bidder within a reasonable amount of time (we suggest 5 business days as not everyone responds to his/her email daily). You may leave appropriate feedback about the winning bidder though.

The Dispute Console is where members may resolve buying/selling disputes between themselves. If a dispute can't be resolved between buyer/seller our Moderator will review the dispute and make a decision.

If you have a non-paying bidder you must report the matter through the Dispute Console in order to be credited with the Final Value Fee.

Auction Safety

We have compiled these tips to help keep you safe when using online auctions. These apply more for the larger priced purchases and would recommend following these guidelines.

1. Check any feedback left on the seller from other auctions. Have they sold anything of any value to other users on the auctions? These are important, as it can give an indication of the sellers trustworthiness. Remember though that a user can get their friends to leave feedback, so don't make your judgment purely on feedback. If in doubt DON'T BID.

2. If the user is new and you are purchasing goods of value, make contact with the seller before sending any payment. Ask the seller for a landline telephone number so that you can discuss delivery and payment, or ask them to fax a copy of their drivers license or passport. If they are reluctant to give any information then proceed with caution. If possible try and verify that they are on the electoral register at the address they provided. Again if you can't verify the information they have provided, please consider your options carefully. If in doubt DON'T BID.

3. Try and use a method of payment that can be traced through official channels. Don't send cash or money orders for large purchases. Use personal cheques, bank cheques, Paypal or any other service where the user has to verify who they are. This does not mean you will be totally safe, but at least you have some information to go on. The best method to use would be an escrow service as the seller doesn't get payment until you have safely received and inspected the goods. If in doubt DON'T BID.

4. Auction Pictures. It's quite common for those trying to sell a non existent article to use pictures taken from other auctions, especially ebay. They even copy and use the items description. It's always worth doing a search on other auctions to see if an identical article is for sale (same picture or description). If in doubt DON'T BID.

5. Other issues. Whilst not a definitive indicator, and by no means should you automatically assume that a seller displaying any of these characteristics in not honest, our experience has shown us that fraudsters often display specific behaviors. Here's some tell tale signs to look out for:

· Listings are typically for high value ($150-600+), desirable products like laptop computers, plasma TVs, top of the range camcorders and top end mobile phones.

· Listings are often for very short times (i.e. 3 days)

· Listings usually have no reserve

· The seller rating is usually zero

· Correspondence and the listing itself are written in poor English, usually in basic text

· User may have a friend rating them to make them look genuine. Look carefully at the rating, and the auction it was for. Was the rating given too quickly after the close of the auction. Was the auction that the rating was given on very short. Check the email address of the bidder, it may be very close to the sellers.

This list is not exhaustive and we advise that you carefully consider every transaction before you part with your payment. If in doubt DON'T BID.

These tips are provided as a guide. You must ultimately use your own judgment regarding the user you are dealing with. If you have any doubts over the seller, don't bid on the auction. Most sellers are genuine and are very helpful. If you really want the product, then before bidding, ask the seller if they would be willing to use an escrow service as this would provide the best security, when buying an item of value.

The AussieBid SafeBuy (ASB) is implemented as a measure to deter fraud, non-paying bidders and non-supplying sellers.

All sellers wishing to list items with a starting price, Buy it Now Price, Reserve Price or value exceeding $25 must apply for ASB membership. Details of the program may be viewed at http://www.aussiebid.com.au/safebuy.php.

It's easy to apply and it is free. We do not require your Credit Card details.

Non ASB Sellers who circumvent the ASB process by listing obviously expensive items at a starting price below $25 may be considered in breach of this policy.

AussieBids also encourages Buyers to join the ASB program.
How do our users benefit from AussieBid SafeBuy program?

For our buyers:
Your bids on any auctions will show icon with your username as well as on your profile and feedback pages. This will identify you as a genuine buyer at our online marketplace. Sellers will know that you are trustworthy. As an ASB participant you will receive expedited access to customer support and personal guidance from the support team at AussieBid.com.au

For our sellers:
Your auctions will show icon with your username as well as on your profile and feedback pages. This will identify you as a reputable seller and gives buyers confidence to bid on your auctions. We will add a link to AussieBid SafeBuy Sellers' auctions in every category to display your auctions to potential buyers. Also you will receive expedited access to customer support and personal guidance from the support team at AussieBid.com.au

Overview. Our site only provides auction services for sellers to list items (or, as appropriate, solicit offers to buy) and buyers to bid on items. We are not involved in the actual transaction between buyers and sellers. We do not have control over the items that are posted in the auction site, and cannot guarantee the authenticity and quality of said product. We are not responsible for the actions the sellers/buyers take before, during, and after the auction, typographical errors, misprints, loss of merchandise/money, damage or failure of equipment, due to your visit to this auction site. Use of this site is at your own risk, and content is presented 'As-Is'. We cannot ensure that a buyer or seller will actually complete a transaction.

• We may consider the auction is of no commercial value
  
• The Seller's account has been suspended for any one or more reasons including suspected fraud, overdue account, etc
  
• The auction is significantly in the wrong category.
  
• The auction title is not in keeping with the description
  
• The auction description is grossly inadequate or misleading.
  
• The auction title contains Key Word spamming
  
• AussieBids is unable to contact the seller
  
• The seller's email address is not valid or not working
  
• The auction breaches intellectual property
  
• The item is considered not to be genuine (example: A pirated DVD).
  
• The seller does not respond to ASK SELLER A QUESTION within a reasonable time.
  
• The auction is for an illegal item. (One not permitted to be listed on AussieBid).
  
• The seller has posted an illegal link
  
• The seller has included his email address and has invited members to (example) “email me for extra titles”
  Note: If AussieBids cancels a listing/s for any reason whatsoever, all bids on the item/s are automatically removed by the system.

AussieBid, at its own discretion, may amend feedback left for another member in the following circumstances:

• The feedback contains abuse, profanity, sexist or racial remarks, or, refers to another site or member in an offensive manner.
  
• AussieBid, at its own discretion, may totally remove feedback left for another member in the following circumstances:
  
• The feedback was left by a Non-Paying Bidder
  
• The feedback was left by a non-selling seller
  
• Reprisal Negative feedback (eg) After the buyer pays for an item he discovers the item was significantly not as described so he leaves negative feedback to that effect. The seller then leaves negative reprisal feedback. In this instance, the negative feedback for the buyer may be removed. AussieBid does not remove feedback because the parties have mutually agreed to withdraw their feedback.f

Sellers’ listings may include a link that opens an email client or Web form for potential bidders to ask questions about the item in the listing (links are not permitted from the Web form, however). Please note that the link may only be used to enable an email client or Web form. It may not direct a buyer to another Web page that promotes items for sale outside-of-AussieBid.

• One link to a page that further describes the item being sold in that listing.


• One link to your email address that opens an email client for potential buyers to ask questions about the item in that listing.


• Links to photos of the item for sale.


• Links to your AussieBids Store &/or listings.


• Links to your About Me page (in addition to the About Me icon already provided).


• One link to your listing terms and conditions (providing that the most relevant information is within the listing itself and that this page does not include any other links.
  
• Linking to web sites that offer to trade, sell or purchase goods or services, or including links for any purpose other than those listed above is not allowed. Prohibited links include, but are not limited to:


• Links to web pages that offer to trade, sell or purchase goods or services outside of AussieBid. This applies whether it is a static URL or an active link.


• Links to web sites or pages offering merchandise is not permitted on AussieBid.


• Links that encourage buyers to place their bids through a site other than AussieBid.


• Links to any Adults Only/Mature Audiences site, including our own sexbay.com.au

Under Australian law it may be a criminal offence for you to buy or sell certain types of publications, films and computer games. The Classification (Publications, Films and Computer Games) Act 1995 sets out guidelines for the classification of these items. In general publications, films and computer games that are classified RC (refused classification) or X are considered by the authorities to be indecent. You may be committing an offence by buying or selling such items on AussieBid.

It is illegal to have CHILD PORNOGRAPHY in your possession. Any such item listing that is brought to AussieBids' attention will be ended immediately and the relevant information referred to the proper authorities, by law.